1. Company
   Zanda Health

2. Job Role
   Co-Founder

3. Does the tool comply with Australian privacy principles?
   Yes, as well as HIPAA and GDPR

4. Is there a free level membership available?
   No

5. Is a free trial period offered?
   Yes

6. If there is a free trial, how long is the free trial?
   14 days

7. What are the core features of the tool?
   • Real-time transcription
   • Ability to add typed context notes while transcribing
   • Fully customisable note templates
   • Per user custom note preferences to control the note formatting, style and more
   • Option to refine the note using AI
   • Coming soon:

   • Use insights from the client record and practice to produce reports, letters, emails, and practice policies

   • Ask AI about your patient and receive treatment suggestions

   • Integration with Zanda’s telehealth solution to transcribe consults

8. What unique features does the tool offer?
   • Purpose-built for psychologists and allied health professionals
   • Ability to set custom note output preferences per user
   • Seamlessly integrated with the client’s profile in Zanda – no copying or pasting required
   • Free usage of the refine tool to make changes to the note using AI
   • Custom retention period for transcript storage
   • Usage reports to track recording time per user in a specific date range
   • Compliant with Australian privacy and security regulations, and ISO 27001 certified

9. In which country is client data stored?
   The data is stored according to the practice’s location. For Australian customers, data is stored on Australian servers.

10. Does the tool work with headphones?
    Yes, it picks up sound from your headphones when connected as the system's microphone.

11. Does the tool work over the phone?
    Yes, if using speaker mode on your device.

12. Can the tool use multiple notes to inform a report?
    This feature is currently under development.

13. Does the tool integrate with practice management software? If so, which ones?
    The tool is built natively within the Zanda practice management system.

14. Does it offer services in languages other than English? If so, which ones?
    Currently only available in English.

15. Does the tool work with Telehealth?
    Yes, if using speaker mode on your device for the audio. A Zoom integration is in development to allow use with headphones.

16. What is the cost of the tool? Please give a range and main benefit of each successive level.
    • AI Refine tool: Free for all users
    • Transcription: $1 + GST per hour (prorated based on actual use)

17. Is the AI trainable over time?
    This is on the roadmap.

18. Can the tool generate written content according to your preferences by giving feedback?
    Yes, each user can provide instructions on their preferences, which the tool follows when producing a note.

19. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
    Yes, this can be achieved by applying the user's custom preferences.

20. Please comment on the tool’s eco-friendliness.
    The tool utilises AWS infrastructure, which is in the top 15% on the EcoVadis sustainability rating and above the industry average for environment and sustainable procurement.

21. Please comment on the tool’s user-friendliness.
    The tool has been tested with a dedicated focus group to ensure an intuitive and easy-to-understand interface.

22. Do you have any further comments?
    Zanda is an Australian-based practice management system that streamlines and automates practice operations. Features include direct, free Medicare integration, session tracking, online credit card processing, automatic appointment confirmation, SMS chat, waitlist management, Client Portal, room management and more. Learn more at zandahealth.com.

23. Who would be the best contact for the user to get more information?
    support@zandahealth.com

• Provides AI therapy over the phone, offering real-time, therapy-aligned support

• Includes a secure, built-in telehealth option for video or phone consultations

• Offers multi-channel patient engagement (phone, text, or video)

• Integrates AI with telehealth for appointments, sessions, and follow-ups

1. Can the tool use multiple notes to inform a report?
   Yes

2. Does the tool integrate with practice management software? If so, which?

• Currently functions as a standalone AI-powered system with features like appointment scheduling and automated documentation

• Capable of integrating into existing practice management and EHR systems (future integration pathways planned)

1. Does it offer services in languages other than English? If so, which ones?
   Not currently, but future development may include additional languages

2. Does the tool work with telehealth?
   Yes

3. What is the cost of the tool? Please give a range and main benefit of each successive level.
   Freemium membership (no cost at present)

4. Is the AI trainable over time?
   Yes

5. Any comments?

• Adapts to each therapist’s style, refining responses and interventions

• Mirrors therapist communication style, keeping consistent tone and approach

1. Can the tool generate written content according to your preferences by giving feedback (reinforcement learning)?
   Yes

2. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
   Yes

3. Please comment on the tool's eco-friendliness.

• Reduces paper usage by automating documentation

• Uses a cloud-based infrastructure that lowers physical storage needs and energy consumption

1. Please comment on the tool's user friendliness.

• Designed for psychologists and mental health professionals, ensuring an intuitive experience

• Offers a streamlined dashboard for scheduling, documentation, and patient engagement

• Customisable AI features adapt to various therapy styles

1. Feel free to use this space to add more information to any boxes you could not fully complete or wished to clarify.
   All relevant details have been included in the sections above.

2. Who would be the best contact for the user to get more information?
   The UpLift Tech team at hello@upliftgroup.ai

2. Company
• NovoNote by NovoPsych

3. Job Role
• CEO

4. Does the tool comply with Australian privacy principles?
• Yes

5. Is there a free level membership available?
• Yes

6. Is a free trial period offered?
• Yes

7. If there is a free trial, how long is the free trial?
• Three months free trial

8. What are the core features of the tool?
• In-Session Transcription
• Document and note generation
• Dictation of notes
• Mental health-specific template library
• Custom templates
• Integration with NovoPsych Psychometrics
• Practice Plans for teams
• Telehealth Support
• Works on computers, phones, and tablets

9. What unique features does the tool offer?
• Specifically designed for mental health practitioners by the team at NovoPsych
• Multi-session reports (coming in January 2025)
• Integration of psychometric results of NovoPsych (coming in January 2025)
• Template library designed by a team of psychologists

10. In which country is client data stored?
• Australia

11. Does the tool work with headphones?
• Not Sure

12. Does the tool work over the phone?
• No

13. Comments
•

14. Can the tool use multiple notes to inform a report?
• Yes

15. Does the tool integrate with practice management software? If so, which?
• Copy and paste into practice management software. Integration with NovoPsych

16. Does it offer services in languages other than English – which ones?
• Primarily English

17. Does the tool work with Telehealth?
• Yes

18. What is the cost of the tool? Please give a range and main benefit of each successive level
• All NovoNote plans include access to NovoPsych Psychometrics:

• Free Tier: 30 notes a month

• Pro: $25 – 50 notes a month

• Pro Plus: $60 – 100 notes per month

• Platinum: $99 – Unlimited usage

• Practice Plans: Starting from $50 per clinician per month

19. Is the AI trainable over time?
• Yes

20. Any comments?
•

21. Can the tool generate written content according to your preferences by giving feedback (reinforcement learning)?
• Yes

22. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
• Yes

23. Please comment on the tool's eco-friendliness
• No eco audit available

24. Please comment on the tool's user-friendliness
• Simple to use for busy practitioners

25. Any further comments?
• NovoNote's integration with NovoPsych Psychometrics allows NovoNote to use objective and structured psychometric data to create extra context for note and document generation, drastically improving note quality

26. Who would be the best contact for the user to get more information?
• ben@novopsych.com / 0421796325

2. Company
• Lyrebird Health

3. Job Role
• Growth

4. Does the tool comply with Australian privacy principles?
• Yes

5. Is there a free level membership available?
• No

6. Is a free trial period offered?
• Yes

7. If there is a free trial, how long is the free trial?
• 14 Days

8. What are the core features of the tool?
• AI medical scribe, Lyrebird listens to a consultation and converts it into clinical notes and documents.

9. What unique features does the tool offer?
• Deep levels of customisation. Lyrebird is the only scribe that allows you to upload an example of your ideal report for it to learn how you would like Lyrebird to write. This means you won’t sound like a robot, and your letters will still very much sound like you wrote them.
• It is the only AI scribe (to our knowledge) that processes all data on Australian soil. Especially in Psychology, it is essential that security and privacy are at the forefront, and for Lyrebird, they are.

10. In which country is client data stored?
• Australia

11. Does the tool work with headphones?
• Yes

12. Does the tool work over the phone?
• Yes

13. Comments
• (No additional comments)

14. Can the tool use multiple notes to inform a report?
• Yes

15. Does the tool integrate with practice management software, if so, which?
• Best Practice (available) & Genie / Gentu (coming very soon)

16. Does it offer services in languages other than English – which ones?
• Yes, it supports all languages

17. Does the tool work with Telehealth?
• Yes

18. What is the cost of the tool? Please give a range and main benefit of each successive level
• Standard Pricing:

• $300 per month

• $2,400 per year (33% discount)

• Special Discounts:

• Students: Free subscription for 1 year

• Registrars: 80% off if solo, free if part of a clinic deal

• Part-Time Pricing:

• More than 25 hours/week: Full price

• Less than 25 hours/week: 50% discount

• Organisation:

• If you are part of a clinic wanting to join Lyrebird, we can discuss a special price and organise an onboarding session to ensure a smooth rollout of the new tool in the clinic.

19. Is the AI trainable over time?
• Yes

20. Any comments?
• In regards to q22, we do not generate additional information; we only use the information in the consultation to determine what is written in the letter. Therefore, there is no need for us to use special sources.

21. Can the tool generate written content according to your preferences by giving feedback (reinforcement learning)?
• Yes

22. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
• Yes

23. Please comment on the tool's eco-friendliness
• We are a very eco-friendly company. We work in a carbon-neutral office, provide public transport and cycling incentives for employees, and have a no-paper policy in the office. The Australian servers that host our platform are also powered by green energy.

24. Please comment on the tool's user-friendliness
• Lyrebird was built by software engineers working closely with doctors. This means it’s designed to be simple to use, with the medical insight needed to ensure it works as expected.

25. Feel free to use this space to add more information to any of the boxes you could not fully complete or wished to clarify
• Psychology and Psychiatry represent a large percentage of the 12,000 Australian doctors using Lyrebird daily in their practice. We collaborated closely with physicians from the Royal Children’s and Royal Melbourne Hospital to create the product that Psychiatrists and Psychologists use. We focus on creating complex notes that capture the nuances of clinical conversations and detailed reports, such as 291s. We also suggest the correct billing codes to help you bill your patients accurately.

26. Who would be the best contact for the user to get more information?
• david@lyrebirdhealth.com

Affiliate link: https://lyrebirdhealth.com/?via=024cf1 and add PS10 for 10% discount at checkout

1. Company
   Heidi Health

2. Job Role
   Business Development Manager

3. Compliance with Australian Privacy Principles
   Not Sure

4. Free Level Membership Available
   Yes

5. Free Trial Period Offered
   Yes

6. Duration of Free Trial
   Pro tier: 7 days; Together tier: 30 days; Enterprise tier varies.

7. Core Features
   Transcription, document/note generation, custom templates, Ask AI, PMS integrations, team infrastructure, Telehealth support, Heidi Health App.

8. Unique Features
   SOC2 and ISO27001 security, regulation in multiple countries, AI trained on medical language by clinicians.

9. Client Data Storage Location
   Australian AWS servers

10. Works with Headphones
    Yes

11. Works Over the Phone
    Yes

12. Comments
    Dedicated tools for seamless use cases.

13. Multiple Notes to Inform a Report
    Yes

14. Integration with Practice Management Software
    Yes, Cliniko, Best Practice, Medirecords, more integrations upcoming.

15. Additional Languages Supported
    Supports multiple languages including Cantonese, French, German, Mandarin, Spanish, and many others.

16. Works with Telehealth
    Yes

17. Cost and Benefits
    Ranges from a free tier to $1299 per user/year, with various features like unlimited usage and team support.

18. AI Trainable Over Time
    Yes

19. Comments on AI Training
    AI training via user-created templates, not patient information.

20. Content Generation According to Preferences
    Yes

21. Restriction to Quality Sources
    Yes

22. Eco-Friendliness
    Commitment to eco-friendly practices with remote work options and an upcoming ESG report.

23. User-Friendliness
    Intuitive UI, supported by a dedicated engineering team and available on all mobile platforms.

24. Additional Information
    (Blank for additional user inputs)

25. Contact for More Information
    Damian - Damian@heidihealth.com

Affiliate link for 30 days free with Heidi Pro: https://bit.ly/psheaffiliate

2. Is there a free level membership available?
Yes

3. Is a free trial period offered?
Yes, for 7 days.

4. What are the core features of the tool?

• AI-generated documentation

• Realtime transcription

• Regenerations and History

• Preset and Custom Templates

• EHR integration (Cliniko, Nookal)

5. What unique features does the tool offer?
Seamless EHR integration, from fetching appointments to auto-saving generated notes, enables users to maximize efficiency with minimal effort.

6. In which country is client data stored?
Australia

7. Does the tool work with headphones?
Yes

8. Does the tool work over the phone?
Ally Scribe is optimized for both mobile and desktop devices, including phones, tablets, and laptops.

9. Can the tool use multiple notes to inform a report?
Information not specified.

10. Does the tool integrate with practice management software, if so, which?
Cliniko, Nookal (Beta)

11. Does it offer services in languages other than English – which ones?
English, Mandarin, French

12. Does the tool work with Telehealth?
Yes

13. What is the cost of the tool? Please give a range and main benefit of each successive level.

• Essential: $69 per month, $55 per month when paid annually. Use SQUARED20 for $20 off.

• Premium: $99 per month, $79 per month when paid annually. Use SQUARED30 for $30 off. More information at: https://allyscribe.com.au/#pricing

14. Is the AI trainable over time?
Yes

15. Can the tool generate written content according to your preferences by giving feedback (reinforcement learning)?
Yes

16. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
Information not specified.

17. Please comment on the tool's eco-friendliness.
Ally Scribe is deployed on eco-certified cloud infrastructure (Google GCP and Microsoft Azure), using containers and autoscaling to maximize infrastructure efficiency and minimize the carbon footprint.

18. Please comment on the tool's user friendliness.
Ally Scribe follows modern app design principles; the UI is clear and simple to use. A guided product tour is provided on first login to help users master the app within minutes.

19. Who would be the best contact for the user to get more information?
Email: hello@allyscribe.com

Affiliate codes:

Essential: $69 per month, $55 per month when paid annually. Use SQUARED20 for $20 off.

Premium: $99 per month, $79 per month when paid annually. Use SQUARED30 for $30 off.

2. Is there a free level membership available?
Yes

3. Is a free trial period offered?
Yes, for 7 days.

4. What are the core features of the tool?

• Clinical documentation that supports clinicians to use any amount of context to write any length of documentation, from transcribing and generating notes to writing detailed, long reports using historical client information.

5. What unique features does the tool offer?

• Ability to write very long reports using extensive context.

• Features to find peer-reviewed research and additional NDIS knowledge.

• Capability to upload PDFs, including handwriting.

• Provides unlimited customer support without additional fees for template creation.

6. In which country is client data stored?
Australia

7. Does the tool work with headphones?
Headphone and phone support will be implemented soon.

8. Does the tool work over the phone?
Everbility works on loudspeaker. Everbility will be implementing headphone and phone support.

9. Can the tool use multiple notes to inform a report?
Yes

10. Does the tool integrate with practice management software, if so, which?
Everbility is building integrations with many Australian practice management softwares.

11. Does it offer services in languages other than English – which ones?
Everbility can be used in many other languages, and they offer support for any language issues.

12. Does the tool work with Telehealth?
Yes

13. What is the cost of the tool? Please give a range and main benefit of each successive level.
One subscription level at 50 AUD per month per clinician, or 420 AUD per year per clinician, offering a 30% discount on the monthly cost. This includes no additional costs for template support or training calls.

14. Is the AI trainable over time?
Currently, Everbility is trainable through prompts in templates, with plans to build more training options for users.

15. Can the tool generate written content according to your preferences by giving feedback (reinforcement learning)?
Yes

16. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
Information not specified.

17. Please comment on the tool's eco-friendliness.
Information not specified.

18. Please comment on the tool's user friendliness.
Information not specified.

19. Who would be the best contact for the user to get more information?
Email: support@everbility.com

Everbility - $10 off the first 3 months http://www.bit.ly/eveaffiliate

2. Is there a free level membership available?
Yes

3. Is a free trial period offered?
Yes, for 14 days.

4. What are the core features of the tool?

• Creation of session data from session audio for clinical notes for in-room or telehealth sessions

• Creation of medical reports and letters using either the captured session data or a manual option to insert one or several sets of clinical notes

• Smart dictate feature to allow flexible clinical admin tasks such as clinical notes, letter writing, recording phone sessions

5. What unique features does the tool offer?

• Smart dictate

• Multi-session reports

• Speech-to-text editing

• Prompt creation tool

• Extensive prompt library

6. In which country is client data stored?
Australia

7. Does the tool work with headphones?
Yes

8. Does the tool work over the phone?
Yes, a Mac audio tool is used with headphones, and a Windows tool is soon to be released.

9. Can the tool use multiple notes to inform a report?
Yes

10. Does the tool integrate with practice management software, if so, which?
Cliniko, Nookal

11. Does it offer services in languages other than English – which ones?
Yes- Bulgarian, Catalan, various forms of Chinese, Czech, Danish, Dutch, various forms of English, Estonian, Finnish, Flemish, various forms of French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Multilingual (Spanish and English), Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese.

12. Does the tool work with Telehealth?
Yes

13. What is the cost of the tool? Please give a range and main benefit of each successive level.

• Essential plan $29 AUD ($19 USD)

• Professional Plan $79 AUD ($49 USD)

14. Is the AI trainable over time?
Yes, there is a prompt review tool which is found to be better than training.

15. Can the tool generate written content according to your preferences by giving feedback (reinforcement learning)?
Yes

16. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?
Yes, you can if you embed logic and context to your prompts.

17. Please comment on the tool's eco-friendliness.
Not specified.

18. Please comment on the tool's user-friendliness.
Very easy workflow, and the new prompt builder will assist with customization of your system to your needs.

19. Who would be the best contact for the user to get more information?
Darren Ross, email: hello@patientnots.app

Affiliate CODE- AIPSYCH2024. This code provides a 10% discount for new signups only. Via: https://www.patientnotes.app/

1. Company

   • FortaTech Security (BastionGPT)

2. Job Role

   • CIO, Founder

3. Does the tool comply with Australian privacy principles?

   • Yes

4. Is there a free level membership available?

   • Yes

5. Is a free trial period offered?

   • Yes

6. If there is a free trial, how long is the free trial?

   • 7 days. A 30-day trial is available through the Psychology Squared promotion.

7. What are the core features of the tool?

   • AI assistant with the ease of use of ChatGPT but with AI models and features tailored for the needs of Psychologists. The tool allows for use with personal information (APP/Privacy Act compliant), and automatic selection of the leading AI models (e.g., OpenAI GPT-4, Google Gemini, Anthropic Claude) based on what is being asked of it.

8. What unique features does the tool offer?

   • Transcription service with speaker recognition included. AI models customized for over 200 healthcare and mental health use cases. Increased use of evidence-based output relative to other models like ChatGPT. Stay up to date with the latest high-end AI models with only one monthly subscription and APP compliance. Reduced content filters when dealing with psychology topics around violence and sexual abuse. Searchable chat history.

9. In which country is client data stored?

   • Australia

10. Does the tool work with headphones?

    • Yes

11. Does the tool work over the phone?

    • Yes

12. Comments

13. Can the tool use multiple notes to inform a report?

    • Yes

14. Does the tool integrate with practice management software, if so, which?

    • Copy+Paste is typical, if needed.

15. Does it offer services in languages other than English – which ones?

    • English is primarily supported, but content can be generated in many other languages.

16. Does the tool work with Telehealth?

    • Yes

17. What is the cost of the tool? Please give a range and main benefit of each successive level

    • $20/mo - Professional: High quality psychology-tailored AI models, unlimited prompts, input documents up to 10,000 words each.

    • $45/mo - Professional Plus: Our most popular option for psychologists. Enhanced features such as greater memory that supports documents up to 35,000 words each, cloud synchronizing saved prompts across multiple devices, and processing of images and graphics.

    • $60/mo - Enterprise: Features designed for large enterprises, such as customizable security policies and Single-Sign-On.

18. Is the AI trainable over time?

    • Yes

19. Any comments?

    • Content provided to the AI within each prompt is not reused for training outside of that prompt, for compliance and data retention reasons. However, you can train the AI to complete your documents in your preferred formatting and style by providing it samples of what an ideal report would look like.

20. Can the tool generate written content according to your preferences by giving feedback (reinforcement learning)?

    • Yes

21. Can you restrict it to only top-quality evidence-based sources when generating information, assessments, and plans?

    • Yes

22. Please comment on the tool's eco-friendliness

    • Our services aim to maximize the quality of the AI outputs, which often means that we don't limit the quality of output for energy or cost savings. Our models have been tuned to maximize energy efficiency for certain workflows where such use doesn't compromise the quality of AI outputs.

23. Please comment on the tool's user friendliness

    • Our services have been designed with feedback from Psychologists to be easy to use without compromising the power of the technology in helping you accomplish more in less time. If needed, there are helpful articles and videos showing how Psychologists use our tool, and support from a real human is available to help you get up to speed with using the technology should you have questions or need assistance.

24. Feel free to use this space to add more information to any of the boxes you could not fully complete or wished to clarify

25. Who would be the best contact for the user to get more information?

    • https://bastiongpt.com, hello@bastiongpt.com, or by reaching out to Josh Spencer in the Psychology Squared Facebook group.

Affiliate link: https://bit.ly/psbasgpt (30 day free trial)

As such, the moral of the story in the post was, don’t use AI. The assumption was that AI is the problem. I’d like to propose another alternative which suggests avoiding AI’s pitfalls. Or to put it more eloquently, using AI well, accurately, morally, and responsibly.

Many people are quick to assume that poor use of AI makes AI an inappropriate tool and throw out the baby with the bathwater, saying that the AI is the problem.

What if the alternative to bad AI or AI “misuse” was better practice and use of AI? What do you think?

We’ve developed our own suggested guidelines around how we think AI should be used. Please see here: AI Standards

Here’s a brief summary of some principles of AI use to achieve better practices:

1. Training: Get your staff to learn how to use AI tools by attending PD focused on AI.

2. Talk to peers, establish best practices

3. Seek regular review of the current uses of AI

4. Audit, check, and validate current AI practices in your organisation.